We are happy to offer refunds as long as the item is returned in the condition it was sent in with all tags still attached / original box. We will offer a full refund, ONLY if the item purchased is returned in a clean, sellable condition i.e the condition you received your order in. Your orders are processed by myself (the company owner) to ensure that there is no mix-up in your items with other orders. Returns will only be accepted 14 days after the delivery date which is determined via signature upon delivery. We will not be held accountable for any item damage after being worn or washed.

WHAT IS THE PROCESS FOR RETURNING AN ITEM?

Please send all returns to the address as follows!

GET LACED UK

20 Foresters View

East Lothian / Scotland

EH33 1DE

UNITED KINGDOM

Once you have shipped the item back to us, please provide us with your order number as well as the tracking for the return to: getlaceduk@outlook.com OR message us directly on our instagram page @GETLACED_UK

Returns are at the cost of the customer. You may use any courier you wish; however, you are entirely responsible for the returned goods until they are signed for at our warehouse. We advise that returns are made via recorded delivery and/or that a proof of postage is obtained, in the unlikely event that these should go missing in the post. We reserve the right to refuse a refund/exchange for returns that fail to arrive with us and where no proof of postage/tracking is available.

Please note, all other requirements of our returns policy must be met to be eligible. 

RETURNS FROM OUTSIDE OF THE UK

Non UK customers are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the UK must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to stop them being held at customs. Any charges related to customs are payable by the customer and not by us.

 

Thanks,

Team GET LACED UK